We were honoured to host Ms. Kyra Youn, Guest Relations Manager at Sydney Harbour Marriott, for an insightful guest lecture at Southern Cross Institute.

Her session on Customer Service Excellence in the Hotel Industry provided our students with valuable real-world perspectives and a deeper understanding of guest relations in a luxury hospitality setting.

We sincerely thank Ms. Youn for her time, expertise, and inspiring contribution to our students’ learning experience. We look forward to welcoming her again in the future.